Abstract: This initiative will support the delivery of a veteran-centric wellbeing-focused approach to veteran hearing support and funding decisions by progressively implementing business process improvements from 1 July 2024. The Veteran Hearing Services Framework will provide a streamlined pathway to fair and consistent funding decisions on appropriate hearing devices for veterans with complex service-related hearing needs that place whole-of-person considerations at the centre of decision-making. This will be delivered through improvements including: enhanced communication with, and information for, clients and providers updated forms for providers and audiology advisers, and updated guidance material for DVA decision-makers. Updated forms and business processes will be co-designed with audiologists and will make the process simpler for veterans and hearing professionals.