Canadian military members' experiences of using programs and services to support upcoming release: A qualitative study

Abstract:Introduction: The transition from military to civilian life begins with the decision to leave military service, marking the onset of a unique journey for each individual. The military-to-civilian transition (MCT) entails navigating through various programs and services, including those offered by the Canadian Armed Forces (CAF), Department of National Defence (DND), Veterans Affairs Canada (VAC), and civilian-based organizations. This article presents partial findings from a longitudinal study exploring the MCT experiences of Canadian military members, specifically focusing on the utilization of programs and services during peri-release. Methods: A qualitative, constructivist approach was used to delve into the diverse experiences of CAF members during MCT. Data collection occurred at three time points, with this study reflecting results from time point 1 (T1), conducted from May 2018 to January 2019. Semi-structured interviews and socio-demographic questionnaires were administered, with participation from both Regular Force CAF members and Reserve Force C service personnel. Results: At T1, 80 participants contributed insights, highlighting the benefits of existing programs such as those provided by VAC and DND/CAF transition groups. Additionally, suggestions were made to enhance these programs. Discussion: Participants accessed a variety of programs and services during the early stages of their MCT journey, largely reporting satisfactory support quality. Challenges identified include the volume and complexity of administrative tasks associated with accessing transition services and a lack of military cultural competency among civilian providers. Understanding these findings is crucial for addressing program and service-related challenges encountered by members during MCT.